Terms and Conditions

The Tech Plug 17 Oldstanhope Road, Claremont, Cape Town 7708 www.thetechplug.co.za

Last Updated: February 2026

1. Agreement to Terms

By accessing our website (thetechplug.co.za), visiting our store, or purchasing any product from The Tech Plug, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

These Terms and Conditions form a legally binding agreement between you (“Customer”, “you”, “your”) and The Tech Plug (“we”, “us”, “our”), an electronic sales business operating from 10 Newent Street, Cape Town, South Africa.

2. Eligibility

By using our services, you confirm that you:

• Are at least 18 years of age, or are acting under the supervision of a parent or legal guardian.
• Are legally capable of entering into a binding agreement under South African law.
• Will provide accurate, truthful, and complete information when engaging with us.

We reserve the right to refuse service to any person who does not meet these requirements.

3. Product Information

We take care to ensure all product descriptions, specifications, images, and pricing on our website and in-store are accurate. However, we do not guarantee that all information is error-free at all times. In the event of a pricing or listing error, we reserve the right to cancel or amend the affected order and will notify you accordingly.

All products are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.

4. Pricing and Payment

All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated. We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

Payment is required in full at the time of purchase. We accept payment methods as displayed at checkout or in-store. Ownership of goods passes to the customer only upon receipt of full payment.

5. Ownership and Risk

Ownership of any product purchased from The Tech Plug passes to the customer only once full payment has been received and confirmed. Risk of loss or damage to the product passes to the customer upon collection or delivery of the goods.

6. Warranty and Manufacturer Guarantees

Where applicable, products are sold with the manufacturer’s warranty. Warranty terms vary per product and brand. The Tech Plug does not extend any additional warranty beyond what the manufacturer provides unless explicitly stated at the point of sale.

Warranty claims are subject to the manufacturer’s terms and conditions and must be directed through the appropriate channels. We will assist customers in facilitating warranty claims where reasonably possible.

Any damage caused by misuse, physical damage, liquid damage, unauthorised modifications, or failure to follow manufacturer instructions will void any applicable warranty.

7. Intellectual Property

All content on thetechplug.co.za, including but not limited to text, images, logos, product listings, and design, is the property of The Tech Plug or its content suppliers and is protected under applicable intellectual property laws.

You may not reproduce, copy, distribute, or use any content from our website for commercial purposes without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by South African law, The Tech Plug will not be held liable for:

• Any indirect, incidental, or consequential loss or damage arising from the use of our products or services.
• Loss of data, loss of profits, or business interruption.
• Any damage arising from reliance on information provided on our website.

Our total liability to you in respect of any claim shall not exceed the amount you paid for the product or service in question.

9. Customer Responsibilities

You agree to:

• Use our products lawfully and in accordance with their intended purpose.
• Not engage in any fraudulent, abusive, or unlawful conduct when interacting with our business, staff, or website.
• Provide accurate personal and payment information.
• Not attempt to gain unauthorised access to any part of our website or systems.

We reserve the right to refuse service, cancel orders, or take appropriate action against any customer who violates these obligations.

10. Privacy and Personal Information

We collect and process your personal information in accordance with the Protection of Personal Information Act (POPIA). By doing business with us, you consent to the collection and use of your information for purposes related to processing your order, improving our services, and communicating with you.

We will never sell your personal information to third parties. For full details on how we handle your data, please refer to our Privacy Policy on our website.

11. Website Use

While we make every effort to keep thetechplug.co.za available and functioning, we do not guarantee uninterrupted or error-free access to our website. We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.

Links to third-party websites on our site are provided for convenience only. We do not endorse and are not responsible for the content or practices of any third-party sites.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

Customers are encouraged to first attempt to resolve any disputes by contacting us directly at the details below.

13. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Updated terms will be posted on our website with a revised date. Your continued use of our services following any changes constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

The Tech Plug 17 Oldstanhope Road, Claremont, Cape Town 7708 www.thetechplug.co.za

These Terms and Conditions were prepared for The Tech Plug and are governed by South African consumer and commercial law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.